Privacy Policy

Who We Are

TC Acrylic is the website brand of Dongguan Tuocheng New Materials Technology Co., Ltd., based in Dongguan, Guangdong, China. That company is responsible for the personal information described in this policy.

For privacy questions or requests, email sales@tccraftco.com.

Information We Collect

If you use our project request form, we collect your full name, company, business email, country or region, selected product type and project details. You may also provide a phone or WhatsApp number and upload one reference or artwork file in JPG, PNG, PDF or ZIP format.

When you contact us by email or another business channel, we receive the information and files you choose to send, along with the related correspondence. Our hosting and site services may also process technical data such as IP address, browser information, page requests and security logs.

How We Use Your Information

We use inquiry information to respond, understand the requested acrylic product, review specifications and project materials, prepare a quotation or next step, and communicate about the project. The product areas covered by this site are Acrylic Displays, American Acrylic Mahjong and Acrylic Merchandise.

We also use technical information as needed to operate and protect the website, troubleshoot errors and prevent misuse. We do not treat a project inquiry as permission to publish your files or identify your company as a customer.

Legal Bases for Processing

Where the EU or UK GDPR applies, our basis for responding to a business inquiry and managing related correspondence is generally our legitimate interest in handling the request. If you are personally entering a contract with us, some processing may be necessary to take steps you request before that contract. We may also process information where needed to meet a legal obligation.

If a separate activity requires consent under applicable law, we will ask for it separately. The basis relevant to a particular request depends on the circumstances and the law that applies.

How We Share Information

Our team in Dongguan handles project inquiries. Hostinger provides the website hosting and business email infrastructure used to receive the form submission and its attachment. Service providers involved in delivering or securing those services may process the information needed for their role.

We do not forward inquiry files to outside factories or suppliers as part of our current inquiry process. We may disclose information if required by law or to address a legal claim. This section concerns personal information; any separate project confidentiality terms should be agreed in the relevant business arrangement.

Project Files & Confidential Materials

Drawings, logos, artwork, reference images and product specifications are used to assess your request and discuss the proposed project. The website form sends an accepted attachment to our sales mailbox; this form does not publish it as a WordPress media item.

Please send only the material needed for the initial review. If a project requires specific confidentiality commitments or limits on use, discuss those requirements with us before sharing sensitive files.

Cookies & Analytics

The site and its hosting services may use cookies and similar technical data to deliver pages and protect the service. A Hostinger Reach script is present on the current public pages, and its provider may receive technical request information.

At this update, we did not identify Google Analytics or Google Ads tags on the public pages reviewed. Technologies can change; we will update this policy when we confirm a material change. See our Cookie Policy for the separate cookie notice.

International Data Transfers

Our team reviews inquiries in China. If you contact us from another country, the information you send will be available to our team in Dongguan. Hostinger and the providers supporting its infrastructure may process technical or email data in other locations.

We have not stated a specific transfer mechanism or a complete list of provider processing locations here because those details have not been verified. If you need information about a particular transfer before sending project materials, contact us at sales@tccraftco.com.

Data Retention & Security

We currently keep inquiry emails, attachments and related project correspondence without a fixed automatic deletion period. If you request deletion, we will review the request and any applicable legal or business need to retain a record. A formal retention schedule has not yet been set.

The website uses HTTPS for data sent to it. The inquiry form emails accepted attachments to the sales mailbox rather than creating public WordPress media files. No method of transmission or storage is completely risk-free.

Your Privacy Rights

Depending on the law that applies to you, you may be able to request access to, correction of or deletion of your personal information, or object to or restrict certain processing. You may also have a right to data portability or to withdraw consent where processing relies on consent.

Send a request to sales@tccraftco.com. We may ask for information needed to verify your identity and will assess the request under applicable law. Where the EU or UK GDPR applies, you may also raise a concern with the relevant supervisory authority.

Changes to This Policy

We may update this policy when our website, handling of inquiries or legal requirements change. The date at the top of this page shows the most recent substantive update. A revised version will be published at this URL.

Contact Us

For privacy questions or requests, contact Dongguan Tuocheng New Materials Technology Co., Ltd. at sales@tccraftco.com. Our team is based in Dongguan, Guangdong, China.