Custom Acrylic Products FAQ

TC Acrylic focuses on branded acrylic displays, American acrylic mahjong, and acrylic merchandise for business orders. A suitable brief identifies the item’s purpose, size, design, quantity, and presentation or packing needs. We can then assess the proposed structure and production route. A countertop fixture or merchandise program should not be taken as a promise to build a complete store installation.

TC Acrylic handles the buyer’s inquiry and coordinates the brief, specifications, samples, and approvals. The production route may involve different processes or sourced components, so the practical scope must be established for each item before a quote is confirmed. We do not assume that every operation is carried out in one wholly owned factory or that every proposed finish is already validated.

OEM usually starts from a buyer-defined design and specification; ODM involves an agreed degree of design development; private label concerns the brand presentation, such as artwork and packaging. A project can combine these elements, but the drawing responsibilities, samples, intellectual-property permissions, and approval steps should be written down. None of these labels alone defines the full engineering or production scope.

Yes. Begin with the product’s intended use, approximate size, target appearance, quantity, and a sketch or reference image. This is enough for an initial discussion of fit and the biggest unknowns. A reliable quotation or sample normally needs clearer dimensions, materials, artwork, and components, while production requires an approved revision that resolves the remaining choices.

A new brand may submit a small-run brief, but a feasible quantity depends on the design, tooling or setup, material, components, and packing for each SKU. State the quantity per design rather than only the combined order total. We can assess a smaller first order against those requirements; the website does not promise a universal low minimum or single-piece retail service.

Yes, a common brand direction can tie displays, mahjong items, and merchandise together. Keep a separate specification, quantity, artwork revision, packaging instruction, and approval record for each product. This allows shared colors or branding to be coordinated without assuming that every accessory or specialty construction is already available or can be produced on the same schedule.

Feasibility starts with the use case and the feature that must work, then the approximate size, material direction, quantity, budget range, and target timing. For an unusual design, identify the first risk to test, such as a closure, moving part, fit, or electronic read. A concept image can guide discussion; a physical or functional sample may still be needed before production feasibility is confirmed.

No. The site includes concept visuals and reference imagery as well as product information; a picture alone is not evidence of a completed TC customer order. Where an image is illustrative, its label should be read as such. If a particular structure matters to your project, ask for its current sample or production status and define the features you need independently of the image.

Yes. A remote project can use dimensioned drawings, photographs, physical reference samples, written specifications, and recorded approvals. Review the same revision of each item and identify who signs off artwork and samples. Remote images help communicate intent, but they cannot substitute for a necessary check of fit, handling, color, or another physical function.

Share only designs and third-party artwork you are entitled to use for project review. State any confidentiality requirements before sending sensitive files, and identify which people may access them and whether any production partner may need a limited copy. Our team handles inquiries directly; a nondisclosure agreement or special restriction applies only when actually agreed, not automatically because a file was emailed.

Related pages: Privacy Policy.

Choose a countertop display when customers or staff need open access to a grouped presentation, a riser when height and sightline are the main needs, and a case when enclosure or controlled access matters. Compare the product’s packed dimensions, the available surface, and how often it must be handled. A case adds protection but can make replenishment and cleaning less convenient.

Related pages: Custom Acrylic Countertop Displays, Acrylic Display Stands & Risers, Acrylic Display Cases & Covers.

Provide each displayed item’s dimensions and weight including its packaging, the quantity shown at once, the maximum footprint, support span, and how people will touch or refill the display. These inputs help assess base size, joints, and stability. Material thickness is only one part of the design and does not, by itself, establish a safe load rating.

Plan the support around the real merchandise: trays for grouped items, dividers for separation, and stands for an intended viewing angle. Include outer packaging, top-heavy bottles or jewelry forms, the number of items on display, and the staff’s refill path. A beautiful empty rendering may fail once stocked if access and product retention were not defined.

Related pages: Acrylic Display Trays & Organizers, Acrylic Jewelry Displays, Acrylic Cosmetic Displays.

A POS or POP brief should show the campaign location, products and quantities, message artwork, intended campaign period, and how stock is replenished. Mark which graphics or price information must change between promotions. That makes it possible to assess replaceable panels and sightlines; a simple riser that only elevates products answers a different need.

Related pages: Acrylic POS / POP Displays.

Specify the actual document width and height, portrait or landscape orientation, one- or two-sided viewing, and how paper is inserted and replaced. Show whether the holder sits on a counter, shelf, or wall and the viewing distance. Provide your region’s paper size or a sample instead of assuming that all A-series and North American formats are interchangeable.

Related pages: Acrylic Sign & Brochure Holders.

Define the item dimensions, opening frequency, who may access the contents, door or lid direction, and the desired hardware. A magnetic closure holds a panel differently from a keyed lock; neither automatically makes a case sealed, dustproof, or waterproof. Ask for the proposed closure and fit to be checked on a sample if access or security is important.

Related pages: Lockable & Magnetic Display Cases.

Modular or flat-pack construction is worth considering when carton volume, transport, or site assembly are significant constraints. Compare fewer large pieces with more joints and hardware, then check assembly time, repeat use, stiffness, and loaded stability. A display that must resist frequent handling may not benefit from the smallest possible carton if the connections become the weak point.

Related pages: Modular & Flat-Pack Displays.

Describe what should be illuminated, the display location, power source, cable route, driver or control needs, maintenance access, and destination market. These choices affect the acrylic structure and electrical package separately. Component data or a proposed circuit does not establish certification of the finished display; the required electrical and market checks must be defined for the actual design.

Related pages: LED Acrylic Displays.

Acrylic can be designed beside metal, wood, or other materials, but the connection, weight, contact surfaces, finishes, and assembly sequence need separate review. Provide a drawing that identifies which material carries the load and where the pieces meet. The availability of each material or process and the performance of the assembled product must be confirmed for the project.

Related pages: Multi-Material Retail Displays.

For outdoor or frequent-cleaning use, specify sunlight, temperature, cleaning product, wipe frequency, printed areas, and hardware exposure. Ask for compatibility guidance for the actual acrylic grade and surface finish, then review the assembled display because joints and graphics may behave differently from sheet material. A material maker’s data is useful evidence, not a blanket guarantee for the finished fixture.

Request tiles alone when the buyer already has compatible racks, pushers, mat, and storage. For a branded set, list every desired component, such as tile inventory, racks, pushers, mat, case, bag, rules insert, and retail box, and mark what is excluded. This prevents a “complete set” quote from silently omitting accessories or assuming that all components use the same material and approval route.

Related pages: Custom Acrylic Mahjong Tiles.

Provide a tile inventory table listing each face and its count, including jokers, flowers, blank or spare tiles if your edition uses them. Add a total and the expected number of packed sets. American mahjong brands can use different assortments, so another brand’s count should not become your default. The same table should guide artwork, packing, and completeness checks.

Tile width, height, and thickness affect hand feel, rack capacity, pushers, and internal case clearances. Measure a reference tile if available, then give the usable dimensions of any existing accessories. Confirm tile size and accessory fit together on a sample; approving the outer tile outline alone will not show whether a full row sits correctly or fits the storage tray.

Provide a face inventory, front and back artwork, color references, orientation, and an identifiable revision for every design. Say which elements need consistent alignment or a uniform back across the set. You must have permission to use logos, illustrations, and any third-party rules or marks; a supplied reference image does not automatically grant reproduction rights.

Give the tile dimensions, number of tiles each rack should hold, desired viewing angle, pusher length and connection, and how the pieces should be packed. Check the rack and pusher with the proposed tile size rather than using a generic accessory drawing. Material choice, sourcing, and the exact construction can be confirmed when the complete set specification is reviewed.

Related pages: Custom Mahjong Racks & Pushers.

Size a storage case from the entire contents, not its outside dimensions. List tiles, racks, pushers, cards, mat, and any inserts; then define compartment clearances, lining, closure, carrying method, and removal access. A fitted interior should be reviewed with the actual component dimensions, including protective wrapping, so a visually suitable box does not become too tight to use.

Related pages: Custom Mahjong Storage Cases.

Specify the finished mat size, playing surface, backing, print layout, edge treatment, and whether it must roll or fold for storage. Explain the intended setting and any safety or care requirements that matter to buyers. Cleaning behavior, slip resistance, and odor should be evaluated against the proposed material and sample, not advertised as universal properties without evidence.

Related pages: Custom Mahjong Mats.

Coordinate bags and retail packaging from the exact contents of one set. Provide internal sizes, dividers or padding, opening method, brand artwork, SKU labels, and carton quantity. A bag or box may require its own sample and minimum quantity, so identify the packaging scope separately from the tile order and check that every component fits after protective packing is added.

Related pages: Mahjong Bags & Packaging.

Treat layered, pearlescent, gradient, or patterned tile finishes as proposed effects until the actual construction is reviewed. Define the target appearance, layer order, colors, and acceptable variation, then compare a physical sample under relevant lighting. A supplier’s claim or a single prototype does not prove consistent production across a full tile set or later batches; confirm the evidence for each stage.

Related pages: Premium Layered Acrylic Mahjong Tiles, Specialty Finish Mahjong Tiles.

A pre-production set sample should confirm the tile count, dimensions, faces and backs, edge appearance, back consistency, rack and case fit, and complete packing list. Record which sample features will be production references and which are temporary substitutes, such as a different package or print method. Approval of one attractive tile does not approve the accuracy or completeness of an entire set.

Start with how the item will be used. A keychain or ornament hangs, a standee sits upright, a fridge magnet relies on a suitable surface, a photocard holder carries a card, a trading card case encloses it, and a coaster serves a tabletop. Shaker, liquid-filled, NFC, and layered constructions need additional functional review rather than being treated as ordinary printed shapes.

Specify the finished dimensions, cut outline, hole location, one- or two-sided artwork, hardware, and quantity for each design. Show the hole and attachment on the same drawing as the outline so the connection does not collide with print or leave too little material at the edge. Add individual packing and label instructions if several designs will ship together.

Related pages: Custom Acrylic Keychains.

Match the standee to its base by reviewing overall size, center of gravity, base footprint, slot width and position, and how often it will be removed. A taller or top-heavy character may need a different footprint from a short one. Decide whether the parts ship assembled or flat, then check insertion fit and standing stability on a physical sample.

Related pages: Custom Acrylic Standees.

Check the magnet type and attachment method, finished weight, contact surface, and whether any print or coating sits between the magnet and the target. State where the item will be used and test the proposed combination on representative surfaces. “Magnetic” does not mean equal holding strength on every metal, coating, thickness, or refrigerator door.

Related pages: Custom Acrylic Fridge Magnets.

Measure the photocard with its intended sleeve or protector in place, then specify the holder’s usable opening, insertion route, visible area, and hanging hole or attachment. A flexible carry holder has different clearance and handling needs from a rigid display case. Provide a sample card and sleeve if fit is important; nominal card dimensions alone may be insufficient.

Related pages: Custom Acrylic Photocard Holders.

A photocard holder usually emphasizes carrying or showing a card, while a trading card case emphasizes an internal cavity, closure, and protection for one or more cards. Specify the actual card or sleeved-card thickness, access method, and viewing area. A solid printed acrylic block is another construction altogether; do not use one product name as a substitute for a fit and closure drawing.

Related pages: Custom Acrylic Trading Card Cases.

Give the intended cup or vessel base diameter, coaster size, edge feel, visible finish, and expected contact temperature. Discuss how users will wipe the surface and whether printed artwork may be exposed. Heat resistance, protection against hot cookware, and dishwasher suitability are different claims that require evidence for the chosen material and finished construction.

Related pages: Custom Acrylic Coasters.

For a hanging ornament, show the hole or hanger position relative to its center of gravity, the cord or hardware, outer profile, and any sharp-feeling corners. Specify whether it is for décor, gifting, or another use and how it will be protected in the pack. If children are the intended users, define the relevant market and testing needs separately rather than assuming ordinary décor requirements are enough.

Related pages: Custom Acrylic Ornaments.

On clear acrylic, artwork on one side can be seen through the other, and reverse printing may appear mirrored from the opposite view. A white backing layer can make colors more opaque but can also hide transparent areas or another image. Supply front and back views with intended layer order, then inspect a physical proof under normal lighting; a flat screen preview cannot show the full transmission effect.

Create one row per stock-keeping unit (SKU) with file name, approved revision, size, quantity, hardware, packing, and label. Separate the total order quantity from the quantity for each design and from any mixed-pack ratio. A shared style name is not enough to prevent the wrong artwork, attachment, or retail label from being packed with a different character.

A shaker contains dry movable pieces inside an enclosed space; a liquid-filled item contains fluid in a sealed cavity. Both may move, but the space, sealing method, appearance, and tests differ. A shaker sample should demonstrate piece movement and containment, while a liquid-filled sample also needs review for leakage, bubbles, material compatibility, and shipping conditions. One approved construction does not validate the other.

Related pages: Custom Shaker Acrylic Products, Custom Liquid-Filled Acrylic Products.

Specify the number, shape, thickness, and artwork of the loose pieces, the available movement area, desired motion, and how the chamber closes. Show where the product is held or hung, because orientation affects movement. A crowded chamber may look lively in an illustration but barely move in the finished size; request a functional sample of the proposed geometry.

Test a liquid-filled prototype against the intended use and transport conditions: seal integrity, fluid movement, visible bubbles, clarity, and compatibility between the liquid, acrylic, print, and adhesive or joint. Record the observation period and conditions agreed for that design. A sample can reveal problems but does not justify an absolute no-leak promise or an unverified chemical formula or compliance claim.

Define each layer’s artwork, order from front to back, spacing, transparent windows, registration points, and assembly method. Include the required finished thickness and how the layers will be protected in transit. A rendered diorama can communicate depth, but it cannot establish whether parts align, stay attached, or remain visible after assembly; check those points on a physical sample.

Related pages: Custom Layered Acrylic Products.

Describe the desired effect and the light conditions in which buyers will see it, then identify the proposed material, print layers, and reference sample. Holographic appearance, glow behavior, and other specialty effects depend on different inputs and may change with viewing angle or batch. Confirm a method and sample before using the effect as a production specification; a visual mockup is only a target.

An NFC acrylic item can carry a near-field communication tag that a compatible phone reads, for example to open a brand or event URL. The physical tag, the web destination, and any content-management service are separate parts of the system. State what the tap should do and who maintains the destination; a tagged product does not automatically include a website, app, or analytics platform.

Related pages: Custom NFC Acrylic Products.

NFC reading depends on the selected tag and chip, antenna size and placement, encapsulation, phone model, and nearby metal or other materials. Define the target phones and the intended tap position, then test the final assembly with representative devices. Chip data alone cannot guarantee a fixed reading distance or compatibility with every phone after the tag is built into acrylic.

Some writable NFC tags can have their stored data changed until they are locked; a permanently locked tag cannot simply be rewritten. A static URL stored on the tag differs from a managed redirect whose web destination can change independently. Decide whether each item needs unique data, who encodes and checks it, and when locking occurs before approving artwork or production.

Unique QR codes and serial numbers require an item-level data table that maps each number to its intended URL or record. Define the print area, code size, contrast, placement, and whether the mapping must be checked piece by piece. Variable printing and the extent of scan verification must be assessed for the actual order; a generated list alone does not prove that every finished item scans correctly.

Start with the effect reference, use, dimensions, quantity, target cost, and the feature that carries the greatest risk. A drawing can establish a proposed arrangement; a functional sample can test a movement, seal, or read under stated conditions; production validation must examine repeatability across the agreed quantity. Identify which of those stages the concept has reached before requesting a firm price or promise.

A sketch, photo, or simple PDF is useful for first review when it includes approximate size and intended use. Production artwork may need editable graphics, a dimensioned drawing, layer identification, and a controlled revision. Send a file list rather than assuming one format is accepted for every process; any conversion work, file size limit, and final deliverable format should be agreed for the project.

Show overall dimensions and units on a drawing, then dimension cut lines, holes, slots, critical positions, and mating parts from clear reference edges. Mark the revision and which views show the front, back, or assembly. A perspective image helps explain appearance but cannot replace a manufacturing drawing when a hole must align with hardware or a slot must fit another component.

Clear acrylic reveals objects and print behind it; tinted material changes color and light transmission; frosted material softens visibility; opaque material hides the background. Compare the intended viewing distance, lighting, and print or white backing before selecting a look. A visual direction can be discussed first, while availability of a particular grade, color, and finish must be confirmed for the project.

Choose thickness from the product’s function, span, load, joint design, and handling, then mark dimensions that control fit. Agree any tolerance for those critical measurements using the selected material and construction, not one site-wide number. A nominal sheet thickness does not define all finished dimensions; a sample or fit check can establish whether the proposed limits work in the actual assembly.

Supply separate front and back views with the print face, layer order, white backing, transparent areas, and any registration marks clearly named. Show which image should read correctly from each side and record the approved proof revision. This file preparation controls production intent; a screen mockup alone will not reveal whether a white layer blocks the opposite image or shifts at an edge.

An exact screen-to-acrylic color match should not be assumed. Displays vary, while acrylic tint, transmitted light, white backing, print process, and room lighting all change appearance. Provide a color code or physical reference and agree the viewing conditions for a sample. Approve the physical result against that reference, including any acceptable range, instead of relying only on a monitor screenshot.

Printing places graphics or color on or behind a surface; engraving changes the material surface or depth. They differ in visible detail, position, contrast, and how they interact with clear or tinted acrylic. Identify what the mark must communicate and how it will be viewed or handled. Confirm method availability, durability needs, and the appearance on the proposed material with a relevant proof or sample.

Specify which edges are exposed to touch or view, the desired clarity and feel, and any surfaces where scratches would be especially noticeable. State the normal viewing distance and lighting so a check can focus on the features customers will see. An inspectable sample and agreed appearance criteria are more useful than an undefined request for “premium quality.”

Assign a revision number to each drawing and artwork file, identify the SKU it belongs to, and record the approval date and authorized approver. When a change is requested, list what it replaces and confirm that affected specifications, samples, and packing labels follow the same revision. A simple controlled record is valuable; it does not require claiming an automated file-management system.

First identify the sales market, product use, intended user age, and the specific property the buyer needs to document. Then ask which material declaration, component report, or finished-product test addresses that property and which version or batch it covers. A sheet-material document cannot automatically certify a printed, assembled product, and this site does not claim one universal certification for all items.

Send the product type, drawing or reference, finished dimensions, material direction, artwork, quantity per design, accessories, packing, destination, and target timing. Mark assumptions that are still open. A preliminary estimate can compare directions, but a firm project quotation needs an agreed scope so a change in size, construction, or packaging does not silently change what is being priced.

Minimum order quantity (MOQ) may be driven by each design, size, color, structure, print setup, or packaging configuration, not just the grand total across all SKUs. Show the quantity for each version and identify what can truly be shared. We can then assess the relevant minimums and whether combining some steps affects the quote; no one number applies to every product.

Multiple stock-keeping units (SKUs) can share a material or structure yet require separate cut paths, print setups, color changes, or packing labels. Those differences can affect setup time and the unit cost of a small run. Request a quote that states the price and setup basis for each SKU as well as any genuinely shared costs; a combined quantity does not erase variant-specific work.

Compare quantity alternatives using the same approved dimensions, material, print, accessories, packing, currency, and delivery terms. Ask whether the quoted quantities are separate options or an order containing all variants. This makes any price difference easier to attribute to volume instead of an unnoticed specification change. If the design is still evolving, identify the assumptions on every version of the quote.

A quotation should make clear the unit price and which sample, setup, accessory, individual pack, master carton, freight, tax, or duty items are included. It should also identify the currency, quantity basis, delivery condition, and open assumptions. Do not assume that a missing line item is free or excluded; ask for the scope to be corrected before comparing offers or placing an order.

A visual prototype demonstrates appearance, a structural sample checks fit, and a functional sample tests a stated action such as movement or NFC reading. A production-reference sample should represent the features approved for repeat manufacture. Ask which material, print, hardware, or packaging differs from the proposed production version; approval of a quick appearance model does not validate all later production characteristics.

Sample charges depend on material, construction, artwork preparation, setup, components, and the number of samples. Any credit against a later order or refund should be stated in the actual quotation or order correspondence. Ask for the sample’s purpose, price, shipping charge, and whether another revision is included before approving it; the site does not promise free sampling.

Sample timing depends on whether drawings and artwork are complete, which materials and accessories are available, how many processes are involved, and whether revisions are needed. Distinguish the time to prepare a sample from the time to ship and review it. Share the target decision date and request a project-specific schedule rather than relying on a universal day count.

Approve the sample against a written checklist of dimensions, appearance, artwork, components, and functions that matter to its use. Record any deliberate differences from the intended production method or retail packaging. A buyer can approve a visual direction while leaving a load, seal, fit, or NFC test open; the approval record should say exactly what is accepted and what still needs evidence.

First list the function that must survive simplification, such as stability, card protection, tile fit, or a readable NFC tap. Then compare alternatives in geometry, material usage, process steps, hardware, assembly, and packing. Review a revised sample where the change affects function. Removing thickness alone may lower one material cost while creating a weak or unstable product.

The release basis should identify the final drawing, artwork and sample revisions, quantity per SKU, material or component specification, retail packing, and agreed inspection points. The buyer and TC team should know which document is current and who approves changes. This describes the information a project needs; it is not a claim that every order uses a particular certified internal quality system.

A sample approval is one milestone, but production can also depend on final artwork, component and material availability, order confirmation, and agreed payment or delivery terms. The schedule should show which conditions are still open and when production can actually start. A date based only on sample approval may omit sourcing or setup work that affects the confirmed delivery plan.

For a display, prioritize critical dimensions, fit to the displayed products, loaded stability, edge and surface appearance, graphics, and assembly. Agree how each point will be checked under the real placement and weight conditions. A visual check of an empty riser cannot replace a fit or stability check with the intended products; the inspection basis should follow the use case.

A mahjong check should cover the tile inventory and set count, tile dimensions and consistency, face and back artwork, edge appearance, and fit with racks or cases. A single-tile print check and a complete-set check answer different questions. Use the approved inventory and sample as references, and define the agreed inspection extent rather than assuming every possible feature is checked on every piece.

Compare printed merchandise with approved artwork and a sample for image placement, color direction, white layer, cut outline, hole position, hardware, and front/back orientation. Keep the check tied to the correct SKU and file revision. A generic statement about “strict quality” will not catch a perfectly printed image attached to the wrong keyring or packed under another design’s label.

Functional checks must follow the agreed design: movement and containment for a shaker, seal and appearance for a liquid chamber, or encoded content and representative phone reading for NFC. Decide what was established in development samples and what will be inspected during production. There is no single test that validates every specialty construction, and the website does not imply a universal pass standard.

Do not assume every product is individually inspected. A project may use sample checks, checks of selected critical features on every unit, or another agreed inspection scope depending on the risk and order. State the feature, method, frequency, and acceptance basis in the project documents. A “100% check” of one visible item would not automatically cover every hidden or functional requirement.

Inspection records or an independent check can be discussed if the buyer defines the points to inspect, timing, sample size, reporting format, and who arranges access and cost. Confirm whether the requested method is possible before it is written into an order. The existence of a website quality statement does not mean every order receives a laboratory report or third-party inspection by default.

Check a complete retail pack against its approved bill of contents: main product, accessories, counts, instruction or insert, SKU label, and carton marking. Decide whether the check is per pack, by sample, or at another defined stage. The approved set list gives a concrete basis for catching missing parts or mixed labels; “all accessories included” without a list is not an inspectable instruction.

Identify the current approved revision, the proposed change, and work already completed. Then assess affected material, components, print, tooling, packing, cost, and timing before agreeing how to proceed. A change may need another sample or written approval. The website does not make late changes automatically free or automatically acceptable once production has begun; the actual order terms govern.

Move from an inquiry to a confirmed order by identifying the final product and artwork revisions, quantity, price, packing, delivery conditions, and the order documents both parties accept. A website question or request for pricing is not itself a complete purchase order. The point at which a contract is formed and any document priority should follow the actual agreed documents, not be invented by this FAQ.

Currency, payment method, payee, and account details should be confirmed in the project’s formal quote or order documents using verified company information. Check any changed remittance instruction through an independently known contact channel before paying. This page does not list payment platforms as supported without verification; a platform shown elsewhere should not be assumed to apply to a custom order.

Deposit and balance-payment milestones should be stated in the actual quotation or order confirmation for the project. Buyers should confirm the amounts, currency, due events, and whether sampling or freight has separate payment terms. No standard percentage, full-prepayment requirement, or credit period is set by this FAQ; the specific agreed documents control those obligations.

Use the validity date printed on the specific quotation, if one is stated, and ask for a fresh confirmation after it expires. Material, component, exchange-rate, freight, quantity, or artwork changes can also require a revised quote even before a planned order. The website does not set one universal number of valid days; retain the dated version used for your decision.

Raise a change or cancellation request as soon as it is known and identify the order, affected SKUs, and current production stage. Material already purchased, components prepared, or work already produced may change the practical options and costs. The handling must follow the agreed order terms and a documented discussion; this FAQ does not impose a blanket no-cancellation or nonrefundable-deposit rule.

Related pages: Terms & Conditions.

Send the revised launch or required arrival date, priority SKUs, quantities, and any acceptable partial-delivery option immediately. Review the effect on artwork approval, production sequence, packaging, and freight before adopting a new plan. An expedited route may add cost or still be unavailable; the new timing is only dependable after the relevant parties confirm the changed project schedule.

Reference the order, SKU, batch or carton identification, quantity affected, and the exact approved drawing, sample, or specification that differs. Include clear photographs and measurements where useful, while keeping the items and packaging available for review. This evidence helps establish the nature and extent of the issue; the applicable remedy and any notice requirements come from the agreed order terms.

Record the condition of the outer carton, seals, inner protection, labels, and product at receipt. Count affected or missing pieces by SKU and retain photos, packing list, and delivery record. This distinguishes a packing shortfall from damage in transit or a product defect. Responsibility and the next claim step depend on the agreed delivery terms and evidence, not a blanket assumption about the buyer or carrier.

The appropriate response depends on the confirmed problem, affected quantity, available stock or components, responsibility, and the parties’ order terms. Rework may suit a correctable issue; replacement may be needed where the product cannot meet the agreed specification; a refund is a separate commercial resolution. Document the assessment before selecting a remedy rather than assuming every issue has one automatic outcome.

For a repeat order or replacement component, provide the old order reference and approved drawing, artwork, sample, and SKU versions. Reconfirm quantity, material and hardware availability, color reference, packaging, and any changed market requirement. An earlier order is useful evidence, but it does not freeze price, process, supplier inputs, or lead time indefinitely.

A retail-packaging brief should list exactly what goes in one pack, its finished dimensions, the box or bag style, internal protection, artwork, barcode or SKU label, and units per inner and outer carton. Check the proposed pack with the actual product and accessories, including protective material. A packaging rendering alone cannot show whether the complete set fits and arrives in presentable condition.

Protect areas where acrylic faces or edges could rub, move, or receive impact. Review compatible surface film or interleaving, separators, corner protection, inner fit, and the strength of the outer carton. The protection method must suit the finish and print, because an incompatible film or adhesive can create its own surface problem. Evaluate the pack against the actual transport and unpacking route.

For an assembled item, immobilize the finished structure and protect exposed corners or joints. For a flat-pack item, separate parts, prevent missing hardware, identify each piece, and include assembly instructions where needed. Confirm the receiving team’s capacity to assemble and inspect the result. Choosing a demountable structure is a design decision; safely packing and receiving its components is a separate task.

Define identification at the individual unit, inner carton, outer carton, and packing-list levels. State whether designs ship in separate cartons or mixed packs, and give the exact quantity and label for every SKU in each layer. Agree this before packing starts so a shared outer carton does not hide a shortage, wrong design, or mismatch between physical goods and documents.

Supply the destination country, city and postal code, estimated quantity, number of cartons, carton dimensions and gross weights, requested delivery terms, and target arrival date. If packaging has not been finalized, identify those dimensions as estimates and ask how the freight price may change. The shipping route cannot be compared responsibly from product weight alone when carton volume and protection are unknown.

Compare courier, air freight, and sea freight using the required arrival window, packed weight and volume, route availability, customs process, and total quoted cost. Courier may be practical for smaller urgent shipments, while larger volumes may justify another mode, but the trade-off varies by destination. Request project-specific offers on the same delivery basis; no mode is always the cheapest or fastest end to end.

Freight pricing may reflect carton volume as well as actual weight, so a large light display can cost more to move than its mass suggests. Protective space is still necessary to avoid damage. Compare assembled and flat-pack options together with the required padding, labor, and receiving effort; do not apply one carrier’s volumetric formula to every transport route.

Customs clearance, duties, and import taxes should be assigned in the confirmed delivery terms with a named place and the relevant order documents. Ask who is importer of record, who supplies customs information, and which charges are included in the price. The website does not assume every order uses FOB, EXW, or DDP, and it cannot set a fixed tax rate for every destination.

Related pages: Terms & Conditions.

A split shipment or multiple delivery addresses can be proposed by listing the quantity and SKU allocation for each destination, the required labels, timing, and receiving contacts. Confirm whether it changes packing, freight, documentation, and cost before the order is finalized. Coordinating more than one shipment is a project requirement to evaluate, not a claim of existing global warehousing or retail drop-shipping capacity.

Agree the commercial and packing documents required by the actual order, plus the consignee name, address, contact, carton labels, and any destination-specific information. Identify any certificate or special declaration early enough to verify whether it can be supplied and what it covers. A generic promise of a “full set of documents” would hide differences between products, markets, and delivery terms.